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An AI/ML - powered web application for anti-fraud cybersecurity product @ Mastercard
An AI/ML - powered web application for anti-fraud cybersecurity product @ Mastercard
An AI/ML - powered web application for anti-fraud cybersecurity product @ Mastercard
Designed an anti-fraud system, simplifying key information display with a user-centric layout to minimize errors and significantly boost fraud prevention rates.
Designed an anti-fraud system, simplifying key information display with a user-centric layout to minimize errors and significantly boost fraud prevention rates.
Designed an anti-fraud system, simplifying key information display with a user-centric layout to minimize errors and significantly boost fraud prevention rates.
Company
Company
Company
Mastercard
Mastercard
Mastercard
Team
Team
Team
Brighterion
Brighterion
Brighterion
Role
Role
Role
UX Design
UX Design
UX Design
Time
Time
Time
2023
2023
2023
My internship at Mastercard Brighterion team
My internship at Mastercard Brighterion team
My internship at Mastercard Brighterion team
I was the UX designer at Brighterion team, designing AI and ML-powered cybersecurity web applications. I worked on Rules Management and Case Management products, as well as features such as Aggregate Threshold, CMS Tenancy Management, and the ability to reopen closed cases or disable auto-assignment.
After the product was deployed, the new design brought in new customers and use cases after launch, generating millions in revenue.
I was the UX designer at Brighterion team, designing AI and ML-powered cybersecurity web applications. I worked on Rules Management and Case Management products, as well as features such as Aggregate Threshold, CMS Tenancy Management, and the ability to reopen closed cases or disable auto-assignment.
After the product was deployed, the new design brought in new customers and use cases after launch, generating millions in revenue.
I was the UX designer at Brighterion team, designing AI and ML-powered cybersecurity web applications. I worked on Rules Management and Case Management products, as well as features such as Aggregate Threshold, CMS Tenancy Management, and the ability to reopen closed cases or disable auto-assignment.
After the product was deployed, the new design brought in new customers and use cases after launch, generating millions in revenue.
This project is under an NDA. Please reach out to me if you would like to know more about my experience.
This project is under an NDA. Please reach out to me if you would like to know more about my experience.
This project is under an NDA. Please reach out to me if you would like to know more about my experience.
What's important to design an AI-powered product
What's important to design an AI-powered product
Before design
Before design
Before design
Understand the AI Capabilities: AI products make decisions based on large data sets, so understanding the limitations and potential of the AI is crucial.
Understand the AI Capabilities: AI products make decisions based on large data sets, so understanding the limitations and potential of the AI is crucial.
Understand the AI Capabilities: AI products make decisions based on large data sets, so understanding the limitations and potential of the AI is crucial.
Clear User Expectations: Make sure that users understand when they’re interacting with AI, what it’s capable of doing, and how it benefits them.
Clear User Expectations: Make sure that users understand when they’re interacting with AI, what it’s capable of doing, and how it benefits them.
Clear User Expectations: Make sure that users understand when they’re interacting with AI, what it’s capable of doing, and how it benefits them.
While designing
While designing
While designing
Transparency and Explainability: Users should be able to understand why the AI is making certain recommendations or decisions. As a designer, I need to consider how to present the rationale for AI-driven actions in a way that's understandable, especially if the AI’s decision-making might impact the user’s workflow or decision-making.
Transparency and Explainability: Users should be able to understand why the AI is making certain recommendations or decisions. As a designer, I need to consider how to present the rationale for AI-driven actions in a way that's understandable, especially if the AI’s decision-making might impact the user’s workflow or decision-making.
Transparency and Explainability: Users should be able to understand why the AI is making certain recommendations or decisions. As a designer, I need to consider how to present the rationale for AI-driven actions in a way that's understandable, especially if the AI’s decision-making might impact the user’s workflow or decision-making.
After users interact with AI
After users interact with AI
After users interact with AI
Feedback and Control: Users should have a sense of control over AI-powered systems. Allow users to provide feedback to improve the AI or correct it when necessary. Also provides visual cues to present a sense of trust.
Feedback and Control: Users should have a sense of control over AI-powered systems. Allow users to provide feedback to improve the AI or correct it when necessary. Also provides visual cues to present a sense of trust.
Feedback and Control: Users should have a sense of control over AI-powered systems. Allow users to provide feedback to improve the AI or correct it when necessary. Also provides visual cues to present a sense of trust.
My contribution
My contribution
01
01
01
Identified and addressed content inconsistencies, collaborating with content writers to refine and improve UX languages' clarity.
Identified and addressed content inconsistencies, collaborating with content writers to refine and improve UX languages' clarity.
Identified and addressed content inconsistencies, collaborating with content writers to refine and improve UX languages' clarity.
02
02
02
Designed for complex rules management interface and iterated current UI present to enhance usability.
Designed for complex rules management interface and iterated current UI present to enhance usability.
Designed for complex rules management interface and iterated current UI present to enhance usability.
03
03
03
Led presentations at design review meetings to explain design rationale and processes.
Led presentations at design review meetings to explain design rationale and processes.
Led presentations at design review meetings to explain design rationale and processes.
04
04
04
Collaborated with cross-functional teams to ensure the alignment of design and functionality.
Collaborated with cross-functional teams to ensure the alignment of design and functionality.
Collaborated with cross-functional teams to ensure the alignment of design and functionality.
What I learned
What I learned
01
01
01
Understanding how to design for complex rules made me think deeply about edge cases. However, not all edge cases are highly likely to appear in user interactions, so learning how to identify and prioritize them is essential for making informed design decisions.
Understanding how to design for complex rules made me think deeply about edge cases. However, not all edge cases are highly likely to appear in user interactions, so learning how to identify and prioritize them is essential for making informed design decisions.
Understanding how to design for complex rules made me think deeply about edge cases. However, not all edge cases are highly likely to appear in user interactions, so learning how to identify and prioritize them is essential for making informed design decisions.
02
02
02
Proactive problem-solving and stepping up in critical moments. During a shortage of designers, I learned the importance of taking the initiative, helping the team stay on track, and contributing to key deliverables despite resource challenges.
Proactive problem-solving and stepping up in critical moments. During a shortage of designers, I learned the importance of taking the initiative, helping the team stay on track, and contributing to key deliverables despite resource challenges.
Proactive problem-solving and stepping up in critical moments. During a shortage of designers, I learned the importance of taking the initiative, helping the team stay on track, and contributing to key deliverables despite resource challenges.
03
03
03
Effective collaboration through communication. Discussing and exchanging design thinking with mentors and other designers gave me valuable insights, which helped refine my design approach and create stronger solutions.
Effective collaboration through communication. Discussing and exchanging design thinking with mentors and other designers gave me valuable insights, which helped refine my design approach and create stronger solutions.
Effective collaboration through communication. Discussing and exchanging design thinking with mentors and other designers gave me valuable insights, which helped refine my design approach and create stronger solutions.
